Last updated: January 2025
Letternova Limited, an Irish company registered with the Dublin Business Registration Office under number 780144, with its registered office at 26/27 Upper Pembroke Street, Suite 11018, Dublin 2, D02 X361, attaches great importance to the protection of your personal data and undertakes to comply with the regulations in force, in particular the General Data Protection Regulation (GDPR) No. 2016-679 in force since 25 May 2018.
This privacy policy informs you about the collection and processing of your personal data by Letternova Limited as data controller via the website Https://e-courrier.com (hereinafter referred to as the "Site").
Personal data
Any information relating to an identified or identifiable natural person.
Data recipient
Any entity, whether a natural or legal person public authority, department or any other body, with access to personal data, whether to personal data, whether as a third party or not.
Letternova Limited
Letternova Limited as identified in the preamble.
Data controller
The entity that determines the purposes and means of personal data processing.
Regulations
All applicable laws and standards governing the processing of personal data personal data, including in particular the General Regulation on Data Data Protection (RGPD), applicable since May 25, 2018. This regulation has introduced new principles compared with the "Informatique et Libertés" law of January 6 January 1978, as subsequently amended, by strengthening the obligations of players involved in the management of personal data.
Subcontractor
An entity processing personal data on behalf of the controller.
Treatment
Any operation applied to personal data (collection, recording, storage, etc.).
Website
The web platform Https://e-courrier.com edited and operated by Letternova Limited.
We collect your personal data in several ways:
Data you provide directly
Automatically collected data
During your visit to the Site, certain data is automatically collected via cookies or similar tools, in particular :
This data is used to optimize our Site and analyze its audience.
We process your personal data for :
Your data is collected in the following cases:
Here's all the information you need:
Prospect request management
Letternova Limited collects and processes requests for information received via the contact form contact form or by e-mail. The data concerned includes the surname, first name and e-mail address address. This processing is based on the company's legitimate interests, as well as on the performance of pre-contractual operations in order to respond to users' requests.
Order and sales contract management
When a customer places an order, Letternova Limited records the information necessary to ensure the execution of the service, billing and order tracking. The data collected includes surname, first name, e-mail address and details of the of the sender and recipient of the mail. This processing is carried out for the purposes of performance of the sales contract and compliance with legal and regulatory obligations.
Order payment
In order to process online payments, Letternova Limited uses secure service providers. service providers. The customer's bank details are processed exclusively by these service providers providers, thus guaranteeing optimum protection. This processing is based on the execution of the sales contract.
Payment claims
In the event of a dispute or payment incident, Letternova Limited handles the claims the holder of the means of payment concerned. The data used is that relating to bank transactions transactions, excluding the visual cryptogram (CVC). This management is based on legal obligations, in particular article L. 133-24 of the French Monetary and Financial Code. Code.
Customer relationship management
Letternova Limited follows up complaints and manages customer interactions after an order has been placed. This processing concerns the customer's personal information and is based on the execution of the sales contract to guarantee quality service and personalized support.
Management of accounting and tax obligations
Customer data is kept in order to comply with the company's accounting and tax obligations. obligations. This includes invoices and transaction information. The in accordance with legal requirements, in particular for a period of for a period of 10 years.
Customer account creation and management
Opening a customer account allows access to Letternova Limited services. The collected include e-mail address and password. This processing is based on the performance of the contract accepted by the user at the time of registration.
Sending newsletters and commercial offers
Users may receive promotional communications after giving their consent. their consent. Only the e-mail address is collected for this purpose. This processing is based on the consent of the customer, who may unsubscribe at any time.
Sales prospecting and personalized offers
Letternova Limited may send commercial offers for services similar to those already already subscribed to by the customer. The e-mail address is used for this purpose, with the option to to object. This processing is based on the company's legitimate interests.
Commercial offers from partners
With the customer's explicit consent, Letternova Limited may share promotional offers from commercial partners. This processing is based on the user's consent. consent.
User rights management
Letternova Limited responds to requests from users wishing to exercise their rights protection of personal data. The information concerned includes name, first name and e-mail address. This processing is based on compliance with legal obligations.
Site improvement and service optimization
The proper functioning and optimization of the website require the collection of technical data such as IP address, browser type and connection time. This processing is based on Letternova Limited's legitimate interest in offering a high-performance and secure site.
Use of cookies and behavioral analysis
Cookies may be used to analyze user navigation and optimize their experience. their experience. These tracers collect information on site traffic and user interactions. interactions. This processing is based on the user's consent. can manage their preferences from their browser or via the cookie management interface.
Video integration and interactivity
Some of the site's functionalities include the integration of videos or interactive elements which require the use of third-party cookies. These elements enhance the user experience and are subject to the visitor's prior consent.
To ensure the proper functioning and optimization of our website, we use cookies. To guarantee valid consent and properly document your choice regarding the use and storage of cookies on your browser, we use the consent management platform Cookiebot. You can visit their website here: https://www.cookiebot.com/fr/
When you browse our site, a connection is established with the server of Cookiebot to collect and record your consent to the activation of cookies. A cookie is then stored in your browser to apply only the cookies that you have accepted and keep a record of your decision. The data collected are kept until the end of the planned storage period or until you request their deletion. However, certain legal obligations may impose a specific retention period.
The use of Cookiebot allows Letternova Limited to comply with the legal requirements legal requirements regarding consent to the use of cookies, in accordance with Article 6, paragraph 1, point c) of the RGPD.
Data processing agreement
Letternova Limited a conclu un accord de traitement des données avec Cookiebot , garantissant que les informations des visiteurs de notre site sont traitées uniquement selon nos directives et dans le strict respect du Règlement Général sur la Protection des Données (RGPD).
Your personal data will only be forwarded to the following recipients:
We require our subcontractors to strictly respect the confidentiality and security of personal data.
Your data will be kept for the time strictly necessary for the purposes for which they were collected:
Here are the detailed durations:
Order and sales contract management
The personal data of customers, particularly those related to the shipment of mail, are collected and processed as part of the execution of the contract. This information is kept for the entire duration of the contractual relationship to ensure service follow-up and comply with legal obligations.
Customer relationship management
Letternova Limited conserve les informations relatives aux interactions avec ses clients pour garantir une gestion efficace du service après-vente et des réclamations. Ces données sont maintenues aussi longtemps que la relation contractuelle est en vigueur.
Accounting and tax compliance
Personal data used for billing and tax obligations are archived in accordance with current regulations. This information is kept in intermediate storage for a legal period of 10 years in accordance with accounting and tax requirements.
Customer account management
Information related to customer accounts is kept as long as the user remains active. In the case of prolonged inactivity, the data is deleted after a period of 2 years from the last connection, unless the customer explicitly requests the deletion of his account.
Newsletter subscription management
Users registered for Letternova Limited's marketing communications may receive promotional information until they unsubscribe. The data are kept until the user unsubscribes from the newsletter.
Sending commercial and prospecting offers
Promotional offers are sent to customers and prospects who have given their consent. This data is kept for a period of 3 years from the last commercial contact with the customer or prospect, after which it is deleted unless renewed consent.
Payment data processing
Banking information is collected only for transaction processing and is not retained after payment execution. However, transaction evidence is stored in accordance with legal obligations.
Payment claims management
When a customer disputes a payment or makes a claim related to a transaction, the associated data is kept for a period of 13 months after the debit date or 15 months in case of deferred payment, in compliance with current regulations.
Mail recipient data
The recipient information entered by customers for mailings is stored only for the duration of the contractual relationship and may be deleted at the customer's request.
Prospect request management
The data of prospects who have contacted Letternova Limited are kept up to 3 years after their collection or the last exchange, unless the user becomes a customer, in which case they are integrated into the contractual relationship.
Use of data for site optimization
Some technical data, particularly those collected via cookies, are used to analyze user navigation and improve the site experience. This information is kept for up to 6 months, depending on the nature of the cookie.
Letternova Limited ensures that all this data is processed in compliance with the General Data Protection Regulation (GDPR) and implements strict security measures to ensure the confidentiality and protection of personal information.
We implement technical and organizational security measures to protect your personal data from disclosure, loss or unauthorized access, in particular:
Some of your data may be transferred to providers located outside the European Union. These transfers are made with adequate guarantees (standard contractual terms or companies certified under the Data Privacy Framework for the United States).
In accordance with the RGPD, you have the following rights:
To exercise these rights, please contact us:
We will respond to your request within one (1) month.
Our site uses cookies to improve your browsing experience. You can manage your preferences via our cookie management interface or directly from your browser's of your browser.
We reserve the right to modify this policy to reflect changes in law and technology. technological developments. Any updates will be posted on the Site.
If you have any questions regarding our privacy policy, you can at any time.