Last updated: January 2025
This subscription policy is made available to customers on the website of https://e-courrier.com. Any order placed on the site implies full and full acceptance of these subscription conditions.
The customer acknowledges having read and accepted these terms before placing any order, by validating their consent via a checkbox provided for this purpose.
The service is offered as a no-obligation monthly subscription.
Access to services is reserved for customers with (i) an active customer account and (ii) a valid subscription.
Available services include :
Subscription rate: 49€/month including VAT including:
Unless otherwise requested, the subscription is automatically renewed each month.
Before any final subscription, the customer benefits from a 48h trial offer from 1.29€ including VAT, depending on the type of mail selected. This offer includes limited services similar to those of the standard subscription.
Service descriptions and prices are detailed on the site in accordance with articles L.111-1 and L.221-5 of the French Consumer Code.
The services offered by https://e-courrier.com can be ordered directly on the site. To finalize an order, the Customer must follow the following steps:
The Customer chooses the type of mail he wishes to send as well as the mode of dispatch among the available options: simple letter, tracked letter or registered letter with acknowledgment of receipt.
The Customer enters the sender's and recipient's contact information. If this information has already been saved in his address book, he can select it directly.
The Customer can write his letter directly on the site, import an existing document or choose from a template provided. Writing assistance via artificial intelligence is also available.
Once the mail has been finalized, the Customer accesses the order summary, verifies the information entered, selects the payment method and accepts the General Sales Conditions (GSC) by ticking the corresponding box. He then validates his order by proceeding to the online payment.
Prices are shown in euros and include VAT and are those in force at the time of ordering.
Https://e-courrier.com reserves the right to change its prices, subject to 30 days' notice to the customer. Any change does not apply to current subscriptions.
In the event of disagreement, the customer may cancel the subscription before the renewal date.
Payment is made in full at the time of order via a secure credit card system (Carte Bleue, Visa, Mastercard, American Express).
The customer's account is debited only after the card issuer has validated the bank details.
Any transaction refused will result in immediate cancellation of the order.
Invoices are made available to the customer in his personal space on the website
Customers may cancel their subscription at any time by accessing the "unsubscribe" section on the website or from their customer area.
After confirmation, the subscription ends immediately.
The Customer generally has a period of 14 days from the conclusion of the contract to exercise his right of withdrawal, without having to justify his decision.
In order to withdraw, the Customer must inform the Service Provider of his intention in a clear and unambiguous unambiguous statement. In order to be valid, the request must be sent before the expiry of the 14-day period. days to be valid.
In the event of withdrawal, the Service Provider undertakes to refund the Customer the full amount of payments made, within a maximum period of 14 days after receipt of the request.
In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal does not does not apply in the following cases:
Thus, if the Customer requests to benefit immediately from the service before the expiry of the the customer acknowledges that once the service has been fully completed, he/she will no longer be able to retract his/her decision.
If the withdrawal occurs after the service has already begun at the express request of the express request, the Customer shall pay an amount proportional to the services provided until receipt of the withdrawal request, calculated on the basis of the total price agreed in the contract.
For any information or complaint, customer service is available from Monday to Friday, from 9am to 6pm (excluding public holidays) by email at : support@e-courrier.com
These general subscription conditions are governed by Irish law.
In the event of a dispute, the French version of the CGPS shall prevail.