Welcome to E-Courrier! Before using our services, we invite you to read these General Terms and Conditions of Sale (GTC) carefully. By placing an order on our site, you accept these terms without reservation.
E-Courrier is operated by Letternova Limited, an Irish company registered under number 780144, whose registered office is located at: 26/27 Upper Pembroke Street, Suite 11018, Dublin 2, D02 X361 (hereinafter referred to as the "Service Provider") to customers qualified as consumers, in accordance with the definition of the Consumer Code, via the site accessible at the following address: https://e-courrier.com
Letternova Limited is not a law firm and does not provide any personalized legal advice. The letter templates available on the site are for informational purposes and may require the advice of a legal professional.
This document formalizes the contractual commitment between the customer and the Service Provider. Before any validation, the customer is required to read these GTC. Its acceptance is confirmed by the selection of the following option on the payment page: "I declare that I have read and accept without reservation the general terms and conditions of sale and the privacy policy of E-Courrier.com".
These GTC define the technical, legal and financial conditions applicable to our services, accessible exclusively to customers residing in France.
Access to services requires:
Subscription rate: 49€/month including VAT including:
Offre d'essai : Une période de 48h à partir de € TTC selon le type de courrier envoyé permet de tester les services.
The Site provides a detailed and accurate description of the Services, the Subscription and the rates, in compliance with the provisions of articles L. 111-1 and L. 221-5 of the French Consumer Code.
The customer can
The Service Provider makes every effort to ensure access to the Services 24 hours a day, 7 days a week. However, this availability may be affected by events beyond its control, such as force majeure, technical incidents or maintenance and update operations necessary for the proper functioning of the Site and Services. In this context, the Service Provider is subject to an obligation of means.
Maintenance interventions and updates are primarily carried out during the night hours in order to minimize disruptions for users.
Access to the Site and Services is via the Internet and can be done from various devices (computer, smartphone, tablet). The Customer is informed of the hazards inherent in this network, which may cause slowdowns or temporary interruptions, independent of the Service Provider's responsibility. The latter cannot be held responsible for access difficulties related to Internet network malfunctions.
All costs related to the use of the Services (equipment, software, Internet connection) are the sole responsibility of the Customer. The latter is also responsible for the proper functioning and security of his own computer equipment as well as his Internet connection.
The Customer undertakes to adopt the necessary protection measures against cyberattacks and to ensure that his system does not contain any viruses that could affect the proper use of the Site and Services.
If a security flaw that could seriously compromise the Site and/or Services is detected, the Service Provider reserves the right to temporarily suspend access to the Services, without notice, in order to remedy it as soon as possible.
The customer can cancel his subscription at any time by clicking on Unsubscribe from the home page of the Site or from his personal space. The cancellation takes effect immediately.
The services offered by the Service Provider can be ordered directly on the site. To finalize an order, the Customer must follow the following steps:
The Customer chooses the type of mail he wishes to send as well as the mode of dispatch among the available options: simple letter, tracked letter or registered letter with acknowledgment of receipt.
The Customer enters the sender's and recipient's contact information. If this information has already been saved in his address book, he can select it directly.
The Customer can write his letter directly on the site, import an existing document or choose from a template provided. Writing assistance via artificial intelligence is also available.
Once the letter is finalized, the Customer accesses the summary of his order, checks the information entered, selects his means of payment and accepts the General Terms and Conditions of Sale (GTC) by checking the corresponding box. He then validates his order by proceeding with the online payment.
After payment validation, a confirmation page is displayed on the site to notify the order has been taken into account. A detailed confirmation is also sent by e-mail, containing a summary of the order information in accordance with article L. 221-5 of the Consumer Code.
This email is a proof of order that the Customer can keep or print. Once the order is validated, no modification can be made.
Prices are displayed in euros including VAT. Payment is made online by credit card (Visa, Mastercard, Amex).
The debit is made once the payment information is validated. In case of payment failure, the order is canceled.
The services offered are accessible upon payment of the rate displayed on the site.
Prices are indicated in euros and include all applicable taxes (VAT), in accordance with article L. 112-1 of the Consumer Code. Before finalizing his purchase, the Customer can consult the total amount of his order on the confirmation page.
The rates may include temporary discounts offered by the Service Provider. The applicable price is the one in force at the time of validation of the order by the Customer.
The Service Provider reserves the right to modify the rates of subscriptions and services, with a notice of at least 30 days. These adjustments will not apply to subscriptions or services already in progress until their expiry.
If the Customer refuses the new pricing conditions, it is up to him to cancel the automatic renewal of his subscription by following the procedures provided for this purpose.
Payment of the total amount of the order must be made immediately upon validation, exclusively by credit card (Carte Bleue, VISA, Mastercard, Eurocard, American Express) via a secure payment system.
Payment is made in one go and is processed by a third-party payment provider based in Europe. The Customer's banking information, such as the card number, expiration date and CVV code, is encrypted and transmitted directly to the bank server, thus guaranteeing their confidentiality. At no time are these data stored or processed by the Service Provider.
The Customer's bank account is debited only after validation of the payment information and authorization by the issuing bank.
Any subscription to a subscription is due in full. In case of termination, the subscription remains active until the end of the current period.
If collection fails, the order will be cancelled immediately.
The Service Provider reserves the right to refuse an order in the event of non-payment or previous dispute with the Customer, without discrimination.
Invoices are made available to customers in their personal space on the site and are not sent by e-mail. sent by e-mail.
The Customer generally has a period of 14 days from the conclusion of the contract to exercise his right of withdrawal, without having to justify his decision.
In order to withdraw, the Customer must inform the Service Provider of his intention in a clear and unambiguous unambiguous statement. In order to be valid, the request must be sent before the expiry of the 14-day period. days to be valid.
In the event of withdrawal, the Service Provider undertakes to refund the Customer the full amount paid, within a maximum period of 14 days after receipt of the request.
In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply in the following cases does not apply in the following cases:
Thus, if the Customer requests to benefit immediately from the service before the expiry of the the customer acknowledges that once the service has been fully completed, he/she will no longer be able to retract his/her decision. return to this decision.
If the withdrawal occurs after the service has already begun at the express request of the express request, the Customer shall pay an amount proportional to the services provided until receipt of the withdrawal request, calculated on the basis of the total price agreed in the contract.
The customer benefits from the legal warranties of conformity and latent defects, in accordance with provisions in force.
The Customer has two years after the provision of the service or digital content to report a lack of conformity. During the first year, he does not have to prove the date of appearance of the problem.
The Service Provider undertakes to provide all updates necessary for the proper operation of the service. In the event of a defect, the Customer may request a prompt correction, free of charge or inconvenience. If compliance is impossible or delayed, the Customer may :
These rights apply if the correction is refused, delayed without valid reason, causes a cost to the cost to the Customer, causes a major inconvenience or if the defect persists despite an attempted correction.
A serious defect entitles the customer to an immediate price reduction or termination or termination without prior compliance. On the other hand, if the problem is minor and the service service is subject to a charge, cancellation is not possible.
The applicable provisions are provided for in articles L. 224-25-1 to L. 224-25-31 of the Consumer Code. An abusive refusal to apply this warranty may result in a fine of up to 300,000 euros or 10% of annual turnover (article L. 242-18-1 of the Consumer Code).
The Customer also benefits from the warranty of hidden defects (articles 1641 to 1649 of the Civil Code), valid two years from the discovery of the defect. He can then :
For any complaint, the Customer may contact the Service Provider:
Https://e-courrier.com is committed to providing a quality service but cannot guarantee a specific result. specific result. The Service Provider may not be held liable in the event of :
The purchase of online services from the Service Provider does not confer any intellectual property rights on the elements associated with these services. This includes in particular the creations, trademarks, logos, designs, models, patents, documents, visual components and any other content belonging to the Service Provider.
Any unauthorized use, reproduction or distribution of these elements is strictly prohibited. Any violation of these provisions exposes the offender to civil and criminal sanctions, in particular in the field of counterfeiting.
The site and its content are exclusively reserved for personal use. Any exploitation for commercial or diverted purposes is strictly prohibited.
Available Monday to Friday, 9am to 6pm (excluding public holidays):
The processing of personal data is governed by our Privacy Policy accessible on our site.
If any provision of these GTC is declared void or unenforceable by any law, regulation or regulation or court decision, this will not affect the validity of the other provisions, which shall remain in full force and effect. This invalidation does not in any way exempt the Customer from from complying with the other clauses of the GCS.
None of the Parties shall be held liable for a delay or failure to fulfill their obligations if it is caused by a case of force majeure or an unforeseeable and insurmountable event.
The following in particular are considered as such: natural disasters, strikes, pandemics, governmental restrictions, computer breakdowns or any other circumstance circumstances beyond the control of the Parties.
The performance of obligations is suspended for the duration of the event. If it persists for more than two months, the GTC may be terminated automatically, without formality or liability for the Parties.
These GTC are governed by Irish law, as agreed between the Parties.
In the event of a dispute, we encourage you to contact our customer service by email: support@e-courrier.com or by mail to: Letternova Limited - Suite 11018, 26/27 Upper Pembroke Street, Dublin 2, D02 X361 to find an amicable solution. If no solution is found, you can resort to a consumer mediator.
The Customer has a period of one year from his written complaint to the Service Provider to refer the matter to the Mediator.
The European Commission provides an online platform allowing consumers to submit their disputes related to an online purchase. This platform facilitates the transmission of complaints to competent mediators and is accessible via the following link: https://webgate.ec.europa.eu/odr.
Thank you for choosing Https://e-courrier.com for your online mailings!